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Service Management

From seasoned IT professionals to office managers with no server experience, Mammoth has a managed services solution suitable for you.

Compare our available service levels and let Mammoth take care of as much - or as little - as you need:

  Self-managed Service Monitoring Operating System Application Full Service
Environment Management Yes Yes Yes Yes Yes
Control Panel Yes Yes Yes Yes Yes
Email Support Yes Yes Yes Yes Yes
Phone Support - Yes Yes Yes Yes
Service Restart on Failure - Yes Yes Yes Yes
Alarm on Failure - Yes Yes Yes Yes
Uptime Records - Yes Yes Yes Yes
System Upgrades - - Yes Yes Yes
Web-hosting Panel - - Yes Yes Yes
Firewall - - Yes Yes Yes
Performance - - Yes Yes Yes
Software Installation - - - Yes Yes
Anti-Virus - - - Yes Yes
Intrusion-detection - - - Yes Yes
Trouble-shooting - - - - Yes
Emergency Support - - - - Yes
Application Management - - - - Yes
Permanent Contact - - - - Yes
Cost Free $30.00 per month $70.00 per month $100.00 per month $200.00 per month

Environment Management

We will monitor the network and host node to ensure they are available, and will respond to environment faults 24/7.

Control Panel

You will have 24/7 access to mPanel to restart, power-cycle, upgrade or downgrade your plan, access the server console for fault diagnosis, check performance history, and much more.

Email Support

You may contact us via email about issues related to our control panel, billing, and our network/host environment. Support is provided from 9am-5pm AEST on business days, and on an as-available basis outside of these hours.

Phone Support

You may call us about service issues, our control panel, billing, and our network/host environment.Support is provided from 9am-5pm AEST on business days.

Service Restart on Failure

We will monitor and alarm selected services on your VPS. On failure, we will log into your server and attempt to restart the failed service. If the service is not restored following a restart, we will pass the fault to you for resolution.

Alarm on Failure

You may elect to receive an SMS or email when a monitored service fails.

Uptime Records

You may access a full history of your monitored services uptime (availability) and performance (latency).

System Upgrades

We will confirm a suitable time with you to install operating system updates, and keep the operating system up-to-date around your schedule.

Web-hosting Panel

License and installation of WHM or Windows-equivalent included at no cost.

Firewall

We will work with you to establish who needs access to what, and then configure the firewall appropriately.

Performance

We will monitor the performance of your VPS, and alert you to unusual usage patterns or advise you when we think a VPS upgrade is required for optimal performance.

Software Installation

We will discuss what application/s you need configured and installed, and will install anything that has a suitable installation guide.

Anti-Virus

We will install a suitable anti-virus and respond to alerts.

Intrusion-detection

We will install a suitable Intrusion Detection System and respond to alerts.

Trouble-shooting

If you are experiencing a problem with your VPS, operating system or application environment, we will work with you to identify the cause. Trouble-shooting is provided from 9am-5pm AEST on business days.

Emergency Support

You will have access to our emergency 24/7 contact number to use if your service is down.

Application Management

We will maintain applications that we install at your request to ensure they are always up-to-date and running correctly.

Permanent Contact

You will be assigned a dedicated systems administrator that you can work with each time you contact us during business hours, rather than being assigned an available administrator on each contact.

Debian Ubuntu Fedora CentOS Windows Xen OpenSUSE